• CroatiaPASS offers a refund on unused CroatiaPASS products purchased from croatiapass.com. When you (the customer) buy from croatiapass.com, we (CroatiaPASS) are charged a non-refundable transaction fee (€0.25 + 2.8% of your total purchase amount) by our payment service provider. When we issue a refund to you, we are charged an additional non-refundable €0.25. Therefore, when we process a refund, we must deduct €0.50 + 2.8% of your total purchase amount.
    • Refunds and exchanges are not available for any portion of a CroatiaPASS product that has been used. All partially-used or fully-used products are non-refundable. Lost or stolen products are also non-refundable.
    • To initiate a refund request, please contact the CroatiaPASS Customer Care department at This email address is being protected from spambots. You need JavaScript enabled to view it. (Croatian & English only); Guaranteed response within 24h during regular business hours (daily 8am-10pm Central European Time).